HELP CENTER

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Frequently Asked Questions

How do I sign into the mobile app?

Guards sign in using site credentials provided by their supervisor. Supervisors and managers use their email and password.

How do I complete a patrol?

Navigate to the Patrol section, select your active route, and scan each checkpoint using GPS, QR codes, or NFC tags as required.

What do I do in case of an emergency?

Press the panic button on the app's main screen. This will immediately alert the control room and share your location.

How do I submit an incident report?

Go to the OB (Observation Book) section, tap "New Entry", fill in the details, attach photos if needed, and submit.

Why isn't my location showing?

Ensure location services are enabled for the Smart Guard app in your device settings. The app requires location access to function properly.

How do I contact my supervisor?

Use the Site Contacts section to find your supervisor's contact information, or use the in-app radio feature if enabled.

Quick Guides

Guard Quick Start

Learn how to sign in, complete patrols, and use the panic button.

Supervisor Guide

Manage guards, create patrol routes, and view reports.

Attendance Guide

How clock-in/out works with facial verification.

Communication Tools

Using radio channels and emergency alerts.